Threats and Opportunities in Geographic Information Systems

David Lanter Temple University August 2016 Geospatial data produced by geographic information systems (GIS) play a central role in domestic economic and governmental activities. Publicly shared geographic information detailing locations and make-up of critical infrastructure have recently become a concern. This report outlines the unique opportunities, history, and threats of GIS, and how to effectively handle information […]

Implementing Board Oversight of Cybersecurity

Rich Flanagan and Janet Yeomans Temple University March 2016 While oversight of cybersecurity risk management should be a regular agenda item for boards of directors, many boards do not have the knowledge or experience to address it. This IBIT Report is a call to action for boards, urging them to think more carefully about their […]

Show Me The Way To Go Home

Brad N. Greenwood and Sunil Wattal Temple University January 2016 The introduction of ride-sharing platforms such as Uber and Lyft have dramatically transformed the traditional licensed livery industry. However, their entry has not been without major controversy and debate on proper legal oversight, the impact on consumer safety, and overall benefit to the larger society. […]

Is Government IT Spending Worth It?

Min-Seok Pang Temple University October 2015 Are tax dollars spent on information technologies (IT) worth it? Recent news of notable IT failures in the public sector, including a troubled launch of the Federal Health Insurance Marketplace ( in 2013, cast doubts on the government’s ability to manage large-scale IT investments. This report details how much […]

Improving Content Strategy: What Businesses can Learn from Data Journalism

Meredith Broussard Temple University July 2015 Data—facts and statistics that are collected and used for reference or analysis—is far from a boring group of information bits. The most promising journalism start-ups of recent years focus on data journalism, the practice of finding stories in numbers and using numbers to tell stories. This is great news, because […]

CASE STUDY: IT Transformation at The Campbell Soup Company

Luke Nixon and David Schuff Temple University November 2014 This report describes the case of Campbell Soup Company’s (CSC) IT-driven organizational transformation at a key inflection point – the successful transition to a new service management operating model. Like similar transformations at other well-established organizations, this effort required an ambitious reinvention of its operating model. […]

Building a Next Generation, Creative Urban Workforce for the Information Economy: Temple University’s Urban Apps & Maps Studios

Youngjin Yoo, Michele Masucci, and Alan Wiig Temple University July 2014 The transition of many US cities from an economy focused on manufacturing to one focused on digital and information technology has contributed to the decline of many inner-city neighborhoods. The impact of this change has not been evenly distributed across the labor market and […]

Sports Analytics: Advancing Decision Making Through Technology and Data

Joel Maxcy and Joris Drayer School of Tourism and Hospitality Management, Temple University March 2014 Sports enthusiasts are likely familiar with the growing importance of analytics in sports franchise operations. Sports teams use analytics in a wide range of activities, including game management, player development, marketing, and finance. As a result, sports are becoming a […]

Barbarians Inside the Gate: Dealing With Advanced Persistent Threats

Gregory Senko, Temple University January 2014 This IBIT Report describes how the field of information security has evolved from establishing barriers to prevent unauthorized entry to identifying threats from within a company’s own defenses. The ever-increasing sophistication of hackers’ use of malicious software (malware) to elude perimeter security and operate over extended periods creates new […]

The Business Value of Big Data

David Schuff, Temple University Larry Dignan, ZDNet Paul A. Pavlou, Temple University Suja Chandrasekaren, Wal-Mart Stores, Inc. Clark Frogley, Chartis Global Investigative Services Adrian Gardner, NASA Goddard Space Flight Center James Golden, Accenture William Stolte, Merck March 2013 While big data has received great attention, the question of how to create value remains open. What […]

Online Labor Markets: An Informal “Freelancer Economy”

Kevin Yili Hong, Temple University Paul A. Pavlou, Temple University February 2013 In this report, we discuss three aspects of online labor markets. First, we give an overview of the current state of major online marketplaces that offer intermediary services for buyer companies and IT professionals with a focus on one marketplace in particular – […]

Crowdfunding: Tapping into the Wisdom (and Wealth) of Crowds

Gordon Burtch, Temple University Anindya Ghose, New York University Sunil Wattal, Temple University February 2013 This report examines a new application of crowdsourcing focused on the generation of funding for ideas initiated by others. While news articles and reports on crowdfunding have cited the success of numerous campaigns, the majority of efforts have actually failed. […]

Next Generation Business Application Interfaces: Lessons from Video Games

Video games are changing the ways in which we interact with technology such as the motion-sensing Wii Remote and Xbox 360’s Kinect and Playstation Move. Video games have also led the way in group collaboration, achieving a level of sophistication not often seen within companies. Games such as Call of Duty series and World of Warcraft allow users to play together. The attention these games demand is incredible – in its first week, Halo: Reach accounted for 5,901 person-years of online game play. From a usability perspective, business applications users are faced with many of the same issues as those that face gamers. The next generation of corporate employees, having grown up using iPhones and Playstations, will have a different set of expectations regarding software usability. Yet, few gaming innovations have made inroads into mainstream business applications. This report will illustrate a set of best practices based on lessons learned from an analysis of 29 video games.

Managing Open Innovation: How and what to open

The recent spread of open innovation is based on the insight that, with the help of information technology, distributed individuals can contribute to complex innovations. At its best, open innovation promises creative, robust solutions to complex problems. At its worst, open innovation threatens managerial and ownership headaches as firms try to reconcile openness with control. This report proposes guidelines to help managers think through the trade-offs involved in designing open innovation strategies. In particular, we offer principles for open innovation; a checklist for determining readiness for open innovation; and a menu of ways to manage open innovation from which managers can draw when designing their own open innovation strategies.

Mobile Banking

This IBIT Report on Mobile Banking analyzes the banking and financial needs of people in the 14-25 age range. This group is the vanguard for demand for future financial services and has shown the desire to access these services via their mobile phones. Are today’s technological capabilities and financial functions able to support their needs or are there gaps that provide new opportunities for technology and service providers?

Business in the Blogosphere: Corporate Blogging

Blogging is an increasingly popular tool for organizations to communicate with their employees, customers, and the general public. It is unique in its support for two-way communication and the creation of reader-generated content. This report presents the “state of the art” in corporate blogging through a multi-industry study analyzing the message, audience, and content of 25 organizations’ blogs. We found company-created blogs enable organizations to create self-sustaining communities of customers that both consume and contribute content. Best practices for creating these communities are discussed and illustrated. We also present guidelines for creating internally-focused blogs, such as those intended to foster communication with employees.

Evaluating web development frameworks: Django, Ruby on Rails and CakePHP

Web frameworks provide a golden mean between building an application from scratch and using an out-of-the-box content management system (CMS). This report focuses on three leading open source web development frameworks: Django, Ruby on Rails and CakePHP. All three frameworks have similar architectures and claim to have similar characteristics, such as greatly enhanced productivity and code re-use. This report provides a methodology to evaluate each framework. The methodology, criteria, and weights provided in this report are generic and comprehensive. Each organization should adapt the methodology of this report to its own unique context.

Does the Internet matter? A study of the 2008 presidential primaries

Will the Internet change the landscape of presidential politics? In this report, we show that Blogs had a significant impact on Gallup polls in the 2008 presidential campaign. YouTube and MySpace were beneficial to less known candidates. We discuss how the Internet can change the nature of competition in politics and replace or complement traditional media.

Wireless 1.0

Why was Google, an internet search provider, so interested in the results of the FCC 700 MHz spectrum auction? The Wireless 1.0 report provides a model that organizations can use to understand the importance of wireless and develop new capabilities and innovative new products and services. This report is a first attempt to treat the current set of wireless technologies as an integrated concept. We refer to this state of wireless development as Wireless 1.0 and present an integrated managerial model that includes Wi-Fi, WiMAX, RFID, and Bluetooth. A new perspective is needed for managers because wireless has the potential to disrupt existing business operations and models and also to create new forms of business opportunities and industries.

Social Computing and Networking: Is Your Organization Ready?

The technologies related to social computing and networking such as MySpace, Face-book, Digg, collaborative wikis, interactive blogs, and even Second Life are now an established part of the consumer consciousness. Many observers have linked social networking to concepts such as flatness, openness, peer recommendation, and innovation enablement. Yet, the business role and impact of these concepts and associated technologies is unclear. The goal of this report is to provide a snapshot of the organizational adoption, usage, benefits, and risks associated with social computing. The report is based on interviews with business leaders; evaluation of specific tools; a symposium and focus group, and a survey on adoption.