Jeff Mango is Vice President of Total Customer Experience in a new marketing organization at Verizon. Previously he lead the customer and business intelligence organization (CBI) that was the first of its kind. Built from the ground up, CBI was designed to align company-wide strategies and initiatives for listening and understanding the Voice of the Customer and Voice of the Employee. Mango’s team leverages social/digital media insights across Verizon’s business units in order to enhance the overall end-to-end customer experience and increase operational efficiency. Targeted business information and solutions help drive improvement in customer experience and loyalty, which increases revenue and reduces operating costs. He is based out of Verizon’s Corporate Headquarters in Basking Ridge, N.J.
Mango began his career in the wireless industry as a retail sales representative and has held a variety of leadership positions in multiple regions. Prior to his move to Verizon’s corporate offices, Mango was President of the Georgia/Alabama Region for Verizon Wireless. He is a three-time winner of the Verizon Wireless President’s Cabinet for sales achievement.
Mango holds a Bachelor of Science degree in Sales and Meeting Management from Johnson & Wales University in Providence, Rhode Island.